Xorro | Workbook will not install

Workbook will not install

Is customer using the latest version of the installer?

- NO: ask customer to upgrade so they can access latest version (we cannot provide support for earlier versions).

If their support subscription has expired, customer will need to renew it by entering their Customer Key at http://update.xorro.com.

- YES:

o Try removing all traces of previous versions, by following instructions in: Removing Workbook completely from your computer

o If the problem still occurs after following the above steps, gather the following data and email to support@xorro.com for assistance:

Version of Windows on the target computer;
Version of Workbook / Alphateach (check it is current);
Confirm any special circumstances, eg if customer is trying to install to a different location from the default;
Precise description of issue, identifying exactly at what point the installer appears to fail.

Tags: support.