Certain situations may make it necessary to completely remove a Workbook installation from your computer.  For example:

A user downloads and runs the latest upgrade version, but it fails to activate because the customer's support subscription has expired.  In this case, depending on which version of Workbook was in use prior to this attempt, it is possible that a simple re-installation of the origibnal version will no longer work properly.  Specifically, it may fail to activate correctly.  To remedy this, user must completely remove the later version before re-installing the earlier (not supported) version of Workbook.  

Note that this process will remove any user-specific customisations, such as custom toolbars, toolbar location preferences, etc.  If you want to keep these, you can make a backup of the relevant files (explained below) and paste the specific files back into the reinstalled setup.

Removing Workbook

The following procedure will remove Workbook, any derivative of Workbook, and all vestiges left by these in your computer:

Open Windows Explorer.

Select view in the menu.  On far right of the ribbon select “Options”, and then “Change folder and search options”.  A pop-up window titled “Folder Options” will appear.  In the View tab, Make sure you have selected “Show hidden files, folders and drives” – then press “Apply” button at foot and then “OK”.

Now - Click on “c” drive and then click on “Program Data”.  Find any subfolders with the following names in them, and delete these folders and all their contents:

• 2Touch
• Alpha Teach
• Xorro Workbook

Now click on “Program Files (x86).  Find any subfolders with the following names in them, and delete these folders and all their contents:

• 2Touch
• Alpha Teach
• Xorro Workbook

 Now click on “Users”.  Find your “User” folder.    Click on the (lightly shaded) AppData” folder.  Select “Roaming” folder.  Look for any folders (and their contents which are called any of the following:

• 2Touch
• Alpha Teach
• Xorro Workbook
• XorroQ

Preserving Custom Settings

If you want to retain any custom settings for the user (specifically, custom toolbars and other preferences), then take a backup of the following files, in whichever of the above "User" folders you find them:

FigureTools.ini, Workbook.ini, PersonalToolbar.xml

Completing the deletion process

You are now ready to delete the folders in:

• C:\Users\User\AppData\Roaming\Alpha Teach
• C:\Users\User\AppData\Roaming\2Touch
• C:\Users\User\AppData\Roaming\Xorro Workbook
• C:\Users\User\AppData\Roaming\XorroQ

Summary:

If you have done all of the above correctly you will have removed at least one folder from each of the three locations (ProgramData, ProgramFilesx86, and Users).  This will eliminate any vestiges of previous installed versions, and you can start again from scratch.

Reinstalling Workbook

Make sure that you have administrator permissions to install software on your computer. 

Download the installer for the version of Workbook you intend to install (backversions as well as the most recent version, can all be found at update.xorro.com).  You will need your Customer Key to access old versions, or to see what version your organisation is entitled to.  You will need a currently active support subscription to access the current version.

Run the installer.  It’s best to right-click on it, and select “Run as Administrator”.  Follow the instructions carefully. 

Once finished, you can run Workbook.  

The first time it is run, Workbook will ask to activate.  Press next at this point to activate(you will need your Customer Key), otherwise continue with the Free Trial period.

Categories: Workbook / AlphaTeach, Admin / IT.
Tags: Troubleshoot.