The following is an outline of the steps a technician or first-level-support person can take to remedy any issue arising with Workbook or derivatives of Workbook.  These steps should be followed before advancing a request for help to Xorro.

A first step should be to clearly identify the customer, and the setting:

- Customer name / institution name, and contact details;

- Check customer's licensing status in Tracker including support status (subscribed or expired).

Next, determine the type of problem being experienced.  Select from the following list and follow the instructions provided through the link:

Workbook will not install

Workbook seems to install OK but does not activate

Workbook seems to install OK and is activated, but does not start up

Workbook crashes in use, or a fault presents in use.

Categories: Workbook / AlphaTeach, Admin / IT.
Tags: support.